Shipping & Returns

MANNEQUIN REIN DOES NOT ASSUME RESPONSIBILITY FOR ANY LOST OR DAMAGED FOREIGN OR DOMESTIC PACKAGES! Manneqiun Rein ships all packages with the United States Post Office. We package out records and merchandise in new and used solid cardboard mailers or mailers that include a cardboard sheet to stabilize the record or merchandise. We do not include any type of tracking unless asked, but there will be an additional fee.

WHEN WILL MY ORDER ARRIVE
All shipping is handled with the United States Postal Service. Orders are usually (normally) processed and shipped within 2-3 days (remember, i'm a one man operation who works a full time job, plays with his furry cat children and plays in bands too!).

Domestic Shipments vary - expect anywhere from 1-2 weeks. Foreign Orders can take anywhere between 2-6 weeks, or sometimes longer depending on the Foreign policies of where it is going and the United States Custom Office. Its faster normally, but customs enjoys delaying EVERYTHING. Please be patient, i've had ZERO lost packages in the last 2 years internationally.

I LIVE IN A FOREIGN COUNTRY AND MY PACKAGE HASN'T ARRIVED YET? WHAT CAN I DO?
Mannequin Rein is not able to track or insure any foreign orders, so once they leave the USA there is nothing we can do. Foreign orders could get held-up in customs or simply lost in transit. We are able to provide US Custom Numbers for all our international / foreign shipments - After it leaves the USA we can not track or locate it. MANNEQUIN REIN DOES NOT ASSUME RESPONSIBILITY FOR ANY LOST OR DAMAGED FOREIGN PACKAGES!

WHY DO INTERNATIONAL CD ORDERS SHIP WITHOUT JEWEL CASES?:
To keep our prices low we send all international CD orders without jewel cases. But please don't worry, we take extra special care when packaging your CDs to avoid any damage! Shipping without jewel cases also makes the package much smaller and less likely that you will have problems with foreign customs. However, if you prefer to have your CDs shipped with jewel cases that can be arranged by adding jewel cases, simply email us for details! WITHOUT EMAIL (not a note on order!!!) YOU WILL JUST GET CD + ARTWORK.

RETURNS
At Mannequin Rein we do not take returns of any kind, ALL SALES ARE FINAL. If we ship you the incorrect item please e-mail us as soon as you receive the order and we will take care of it and get you the corrected item that you have ordered. *NOTE* All incorrect orders, if ANY need to be reported within 30 days.

PRE-ORDERS
Mannequin Rein offers pre orders for new upcoming releases to ensure the fans who wish to receive get first dibs, before retailers and trades! All street dates are never a concrete date and subject to change at ANY TIME without notice, though we pretty much always let you know! They're only a presumed time (from pressing plant). Note that any order you do with a pre order item included will be held until that pre-order item is ready to ship!!!

BACK-ORDERS
Everything in the store is presumed in-stock. If we go to fulfill your order and find a item is currently off the shelves, we will send you a refund within 2-3 days if the item is no longer in stock after contacting you if you wish to exchange an item or wait until the re-stock comes in.

SPECIAL ORDERS
If you are looking for a certain item from a record label that we usually carry - please e-mail use and use "SPECIAL ORDER" as the Subject line and we will try and locate and order the record or merchandise.

SECURITY
Mannequin Rein uses a secure server as well as being certified Secure on daily basis via SiteLock. We do not handle ANY of your Credit Card information as Paypal handles that directly. If you would like to place a order through E-Mail - please do so and use "ORDER REQUEST" as your Subject line.

PRIVACY POLICIES
Mannequin Rein collects your e-mail address to send you occasional e-mails about Sales and Discounts, as well as New Products and Releases. To make sure you get Daily / Weekly updates. Mannequin Rein does not give out your e-mail address to anyone or any other companies. We only collect certain information to send out orders and process them to the best of our ability (eg. address, phone number).

ORDER OPTIONS
Mannequin Rein accepts Credit Cards / E-Checks through Paypal (http://www.paypal.com) - If you do not have a Paypal account and would like to use your Credit Card or E-Check please sign up with them, it is a free service. We also only accept USA currency, NO EXCEPTIONS.

I'M OLD FASHIONED, CAN I SEND YOU MONEY IN THE MAIL FOR MERCH?:
Of course you can! If you do, we recommend that you use a money order or at least make sure its well hidden. Please EMAIL us first at MANNEQUINREINDISTRO@GMAIL.COM so we can confirm your order. Then we will provide you our address and special instructions with your total.

CONTACT MANNEQUIN REIN:
mannequinreindistro@gmail.com

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